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Pricing, Shipping & Returns
Pricing
All prices are listed in pounds sterling (GBP). The price is inclusive of UK VAT (if applicable) at the appropriate rate.
Items in your Cart will always reflect the most recent price displayed on the item's product detail page. Please be aware that this price may differ from the price shown for the item when you first placed it in your shopping cart. Placing an item in your shopping cart does not reserve the price shown at that time. It is also possible that an item's price may decrease between the time you place it in your shopping cart and the time you purchase it.
Most discounts are limited-time offers. Also, the discount we are able to offer for any item is dependent upon its availability.
With respect to items sold by eFragz, we cannot confirm the price of an item until we receive your order; however, we do NOT charge your credit card until after your order has entered the preparation process.
Substitutions
If the goods you order are unavailable, we will contact you to arrange either a substitute or a refund.
UK Delivery timescales
We only deliver to addresses in mainland United Kingdom. The Channel Islands ,Northern Ireland, Southern Ireland and Scottish Isles will have a delivery surcharge, please contact us for a quotation. Also, if you would like an order delivered outside these areas please contact us at the same e-mail address. We aim to despatch your order to you as quickly as possible. You should receive your order within 7-10 working days (see conditions of use). For goods that are on back order, we will email or phone with your expected delivery date. Alternatively, where possible, we will offer you an equally priced or more expensive product that is in stock, at no additional cost to yourself. Please note that if you add special instructions to your order indicating that you would like the delivery to be left outside your property - this is at your own risk.
UK Delivery costs
When you add a product to your shopping basket and proceed to the checkout the delivery charges are calculated and displayed before you proceed to pay for your order. The delivery cost includes our costs in selecting, packing and posting your order.
Recorded (1-3+ working days from dispatch)
Item Delivery cost
Clothing £2.95
1st class (1-2 working days from dispatch)
Item Delivery cost
Stickers £1.00
N.B. Where possible, items will be posted together and delivery charges combined to reduce costs to you.
No quibble guarantee on returned goods
Our aim at eFragz is to achieve 100% customer satisfaction with the service and quality of our goods. If you are unhappy with your purchase you can return it to us for an exchange or a refund. Note, this does not include the ordering of wrong size, style & colour preferences. Please contact us within 7 days to arrange returns.
We will refund the product purchase cost only ( i.e. less your original postage costs) applicable to all returns. The product only refund is based on the proviso that the goods are returned in 100% re-saleable condition at our full retail website price. Please allow up to 7 working days from the day that you return your order for us to process your exchange or refund. Note: We cannot be held responsible for any delays or damages caused by any third parties. Our product guarantee for faults that develop from general wear and tear under normal use is valid for 28 days from receipt of product.
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